FAQ Category: Dispatch Workflow Topics

Which tech is assigned to what client?

Client	Primary Tech	Secondary Tech	Onsite Primary	Onsite Backup
800 Penn	Open	Open	Open	Open
A1Restaurant and Bar Supply House, LLC.	Open	Open	Open	Open
Allen Belot Architect	Open	Open	Open	Open
Cherry Village Benevolence, Inc	David	David	David	David
Connect Church	Ricky	Open	Ricky	Open
Crossroads Financial Management	Bill	Open	Bill	Open
Delta Gamma	Chad	David	Chad	David
Dunco Heating & Cooling	Bill	Open	Bill	Open
Dwayne Peaslee Technical Training Center	Open	Open	Open	Open
Eastside Liquor	Open	Open	Open	Open
EMR Environmental, Inc	Open	Open	Open	Open
EMR Inc.	Ricky	Open	Ricky	Open
Engroff Catering	Ricky	Bill	Ricky	Bill
E-State Management, LLC	bill	Open	bill	Open
Giving Solutions, LLC	Open	Open	Open	Open
Haase and Long, Inc	Bill	Open	Bill	Open
Heartland Community Medical Centers	Ricky	James	Ricky	David
Heck Land Company	Bill	Open	Bill	Open
Independence Inc	Bill	David	Bill	David
Insight Women’s Center	Bill	Open	Bill	Open
Integrity Midwest Insurance, LLC	Open	Open	Open	Open
Kansas All Industry Placement Facility	OPen	Open	OPen	Open
Kansas Statewide Homeless Coalition	Bill	Open	Bill	Open
Kansas United	open	open	open	open
Kappa Kappa Gamma	open	open	open	open
Kayley Flemming	open	David	open	David
Kerry and Jeff Glasgow	open	open	open	open
Koprince Law	open	open	open	open
Lawrence Automotive Diagnostics	open	open	open	open
Lawrence Chamber	open	open	open	open
Lawrence Community Shelter	Bill	open	Bill	open
Lawrence Podiatry Center LLC	bill	David	bill	David
Lawrence-Douglas County Health Department	open	Bill	bill	David
Lynn Electric & Communications, Inc.	Bill	open	bill	david
McDaniel Knutson Inc	open	open	open	Open
McGrew Real Estate, Inc.	bill	open	bill	david
Mesler Roofing	open	open	open	open
Nate Burghart Law	open	open	open	open
Oread Fine Finishes LLC	open	open	open	open
Pelvic Health Specialists, LLC	David	open	david	open
Pine Landscape Center	open	David	Open	David
Prairie Land Insurance	open	open	open	open
Precision Leasing, Inc	open	open	open	open
Pur-O-Zone, Inc.	Bill	open	Bill	open
R. Terry Marshall	open	David	open	David
Radiologic Professional Services	open	open	open	open
Reed Dillon & Association	Ricky	open	Ricky	David
Renovation MD	open	open	open	open
Riling, Burkhead & Nitcher, CHTD	open	open	open	open
Rock Solid Inspections	Chad	open	Chad	open
Ryan Smith Financial Services	open	open	open	open
SAR Enterprises, PA	open	open	open	open
Space Savers	open	open	open	open
Starfire Engineering	open	open	open	open
Summer Spencer and Co	open	open	open	open
Sunflower Paving Inc.	Bill	David	Bill	David
The Attic	david	david	david	david
The Jayhawk Club (Eagle)	open	open	open	David

What is the call flow for incoming calls?

The call flow for all incoming calls is as follow:

When client calls in, both phones for the dispatchers ring.  The california dispatcher will pick up the calls primarily for the california with the kansas dispatcher as a backup.  The kansas dispatcher will pick up calls for kansas as a primary and have the california dispatcher as backup.

The phones will ring on those two phones for approximately 3 rings.  On the 4th ring, all phones will ring.  this means, all technicians will have their phones ring on the 4th ring and on.  It is now the responsibility of the techs to help the dispatchers pick up the calls.  The calls then will continue to ring until someone picks up.  This means, if the technicians do not pick up, the dispatchers must then pick up the call.

There are 2 dispatchers.  If the dispatchers are doing their job functions correctly, the amount of calls is not enough that two people will get hammered and not be able to pick up 3rd or 4th calls.  It can happen, but is not likely to be a common problem.

What is preferred for appointments? Onsite or Remote?

We must try to do everything remotely.  Working remotely allows us to multi-task and we can work on multiple tickets at a time vs. when you are onsite.  You can only work on that particular task.  There will be times when the technician will insist that onsite work is a must.  If the dispatcher is unsure if the job really needs to be done onsite, please contact David.

David will confirm and validate whether the particular task can be done remotely or must be done onsite.