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Client calls in saying printer is not printing

  1. Ask client what the printer name is.
  2. When was the last time the printer worked.
  3. Do they have another printer they can print to?
  4. Depending on clients response, this can be deemed as a priority. If the client has another printer they can print to, then create a ticket and assign to technician. If they don’t and need to print immediately, locate a technician in the following order.  Derek (Kansas Helpdesk) 2 Corey (Fresno Helpdesk) 3. Any lower level technician. (If client is from Kansas, start with Kansas techs. Vice Versa)