- Ask client what the printer name is.
- When was the last time the printer worked.
- Do they have another printer they can print to?
- Depending on clients response, this can be deemed as a priority. If the client has another printer they can print to, then create a ticket and assign to technician. If they don’t and need to print immediately, locate a technician in the following order. Derek (Kansas Helpdesk) 2 Corey (Fresno Helpdesk) 3. Any lower level technician. (If client is from Kansas, start with Kansas techs. Vice Versa)
