A technician has approximately 9 hours of work, minus 1 hour of lunch time. This means actual work hours is 8. It is best practice to book each remote appointment in 1 hour increments. 1 hour should be enough time for the tech to resolve the issue. Should the issue take longer than an hour, the technician must work with the client on another time slot or continue working on it and notify the dispatcher so they can reschedule the technicians upcoming appointment.
For onsite appointments, it is best to book the technician for 2 hour increments. 2 hours should be enough time for the tech to resolve the issue. Should the issue take longer than an hour, the technician must work with the client on another time slot or continue working on it and notify the dispatcher so they can reschedule the technicians upcoming appointment.
